We collect the minimum amount of information necessary for us to provide you the Services you want. When you purchase from or register with us, we will collect personal data. This will include such information as your name, company name, email address, billing address, credit card information, or payment information that you provide during the processing of your Order of our Services. If you provide personal data for a specific reason, we may use that data in connection with the reason for which it was provided.
The information and data collected and volunteered are used by us to serve you, to improve our Services, to improve the functionality of our Services, and to better understand those who purchase and use or Services. We do not sell or share personally identifiable information to other organizations for commercial purposes, except to provide Services that you have requested, when we have your permission, or in a few limited circumstances including but not limited to the following:
- When it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situation involving potential threats to the physical safety of any person, violations of the intended use of our Services, or if otherwise required by law.
Additionally, we may collect information that is personally non-identifiable as you. Such information or data may include volunteered information that is demographic or geographic. Other types of information may be collected passively using various technologies that cannot presently be used to specifically identify you. Such information includes IP addresses, domain names, and other anonymous statistical data involving your use of our Services. We may aggregate information and data we collect to assist us in better understanding our clients and their needs. Again, no personal data is available or used in this process.
We protect all information and data we handle by using commercially reasonable physical and electronic measures as well as established security procedures. Because no security measures are infallible, we ask that you report to us any security violations that you discover.
- Initial deposits and account creation fees are non-refundable regardless of reason or circumstance following the three (3) business day right to rescission.
- The recurring monthly budget / fee is refundable only for the prior full month of service rendered unsatisfactory by management. Monthly budgets prior to the last active month of service are not eligible for refund, and prorated refunds will be considered on a case-by-case basis.
- Refunds will not be issued for failure to grant and/or maintain administrator privileges to us. Failure to do so will interfere with our ability to deliver your purchased Services.
- Refunds will not be issued after 90 days from the date of purchase if you fail to provide the necessary data and contact information required to launch your campaign. We will make multiple attempts to collect the data for to fulfill the Service(s) agreement.
- Any Credit Card merchant chargeback processed for services already rendered and accounted for will be denied with rebuttal proof to the Credit Card merchant. If you have already been issued a refund for your Services and you have additionally processed a chargeback, we reserve the right to recharge your card for the full amount of the refund.
Right of Rescission
You have three (3) business days to cancel from the date the Order was taken to receive a full refund for the services you purchased as described in the Refund Policy. After this time, you are subject to the Payment for Services terms as defined above in Section 4.
Subscription cancellations can be requested by sending a cancellation email to [email protected] For customers under multi-month contracts, we require thirty (30) days notice for all cancellation requests, at which point all future billings to your account will be terminated once the original contract period has been fulfilled. For month-to-month contracts, you will need to request cancellation of your account thirty (30) days before your next date of submission and billing in order to avoid being charged for an additional month of service. Following cancellation, service will continue, and applicable Services will remain active until the end of the account’s term (for multi-month contracts) or payment cycle for month-to-month customers. Requests for immediate removal of Services will be honored but will not result in a partial refund as outlined in the Refund Policy. Month-to-month customers agree not to cancel your account until after the first month of advertising.
If a due subscription payment fails to be made, your account may be closed. Potential reasons for subscription payments failing include the card number changing, the card expiring, your billing address having changed, or having insufficient funds available. You must update your billing information by calling us at (855) 819-3668. Upon subscription failure, we will attempt to run your card five (5) more times, at which point you may be contacted about your account being suspended. You will ask you be asked to provide us with updated billing information. If we are unable to receive updated information or payment, your account will be paused and may be terminated.
If you elect to cancel 30 days prior to the expiration of your initial contract term, you can terminate your contract by paying 50% of the outstanding balance on the initial contract term. Contract cancellations are subject to our discretion and must be made via email to [email protected]
You agree to accept responsibility of removing us from administrative privileges on your website and/or social media platform(s) after cancellation of Services.
All Social Media and Agency Services engagements are estimated and approved before work begins.
Social media packages are priced with a set-up and monthly fee and provided with a scope of services, contract term and payment terms document as part of our agreement.
Agency services are customized to fit each client’s needs and estimated at $150/hour. A scope of services and payment terms arrangement will be provided in each proposal.
Should the scope of services change during the development of the project your representative will communicate this to you in writing, inform you of any impact these requested changes will have on your project fees (and timeline) and you will be asked to approve the change request in writing. We will not proceed with changes until they have been officially authorized.
Bigfoot Digital, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use for the personal benefit of Bigfoot Digital, or divulge, disclose, or communicate in any manner, any information that is proprietary to our clients. Bigfoot Digital and its employees, agents, and representatives will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of the individual contracted agreement. Any oral or written waiver by our clients of these confidentiality obligations which allows Bigfoot Digital to disclose our client’s confidential information to a third party will be limited to a single occurrence tied to the specific information disclosed to the specific third party, and the confidentiality clause will continue to be in effect for all other occurrences. Upon termination of the individual contracted agreement, Bigfoot Digital will return to our clients all records, notes, documentation and other items that were used, created, or controlled by Bigfoot Digital during the term of the individual contracted agreement.
Bigfoot Digital will provide our services and meet our obligations under individual contracted agreements in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet generally acceptable standards in our community and region, and will provide a standard of care equal to, or superior to, care used by service providers similar to Bigfoot Digital on similar projects.